Elise De Viell Hypnotherapy Policies

Data protection and confidentiality policy

I will not disclose users’ information to third parties unless legally bound to do, for example there is an identified risk to the client and/or others. I will process your personal data for the purposes of maintaining my client list and contacting you in future. Data collected by this site is used to:

  • Contact you in response to an enquiry
  • Administer and enhance my web site and service
  • Allow you to ‘opt in’ to my newsletter

All data that I hold on you will be stored securely for a period of 8 years in accordance with the CNHC guidelines.

It is my policy not to transfer data to any other organisation. I have a private mailing list with Mailchimp to enable me to send out newsletters, however this list is password protected with a two-factor authentication for my sole use only. There is also an unsubscribe button of the bottom of each newsletter which will stop any further contact via email.

If you would prefer that I cease to send you further information about Elise De Viell Hypnotherapy, simply hit ‘unsubscribe’ at the bottom of each email, send an email to edvhypnotherapy@yahoo.co.uk or write to:

Elise De Viell Hypnotherapy

41 Highbridge Road, Burnham-on-Sea, Somerset. TA8 1LL

I hold a professional will with my Clinical supervisor, so that if anything should happen to me, your personal data is safe, and will be disposed of correctly.

In order to ensure continued best practice, I receive regular clinical supervision of my work with clients.  During supervision it may be necessary to review your therapy but any reference that could allow you to be identified is removed.

You have a right to request to see any data that I hold on you. The request must be in writing, and you must allow 20 working for a response to this request.

Clear cancellation policy

I’m sure you will appreciate my service is in great demand and currently I hold a waiting list for appointments. With this in mind, the following cancellation policy applies:

A minimum of 48 hours notice is required for rescheduling or cancelling sessions to enable me to offer the appointment to another client.

All cancellations should be made verbally via telephone, regrettably email or text messages cannot be accepted.

Same day cancellation, forgotten or missed appointments will be charged in full.

If this policy is not adhered to, you risk being charged for the full session.

Email Information

If you choose to correspond with me through email, I may retain the content of your email messages together with your email address and our responses. I provide the same protections for these electronic communications that I employ in the maintenance of information received online, mail and telephone.

How Do I Use the Information That You Provide to me?

Broadly speaking, I use personal information for purposes of administering my business activities, providing customer service and making available other items and services to my customers and prospective customers.

I will not obtain personally-identifying information about you when you visit our site, unless you choose to provide such information to me, nor will such information be sold or otherwise transferred to unaffiliated third parties without the approval of the user at the time of collection.

I may use software programs to create summary statistics, which are used for such purposes as assessing the number of visitors to the different sections of our site, what information is of most and least interest, determining technical design specifications, and identifying system performance or problem areas.

For site security purposes and to ensure that this service remains available to all users, I use software programs to monitor network traffic to identify unauthorized attempts to upload or change information, or otherwise cause damage.

I may disclose information when legally compelled to do so, in other words, when I, in good faith, believe that the law requires it or for the protection of our legal rights.

Safeguarding children and vulnerable adults policy

Whilst we are happy to work with children from 8 years old and up wards there are some protective conditions in place. Children are not eligible to use my web site and I ask that minors (under the age of 16) do not submit any personal information to me. If you are a minor, you can use this site only in conjunction with permission and guidance from your parents or guardians. Any consultations must be carried out with a parent or guardian present and any subsequent sessions will be conducted with the parent or guardian on the premises. I have an up to date enhanced DBS certificate.

Complaints policy

Most complaints can be sorted out at once by discussing them with the therapist so I ask that you do this, although I realise that in some circumstances you might prefer to contact the CNHC straight away.

You have to complain in writing using the complaint form on the CNHCs website, www.chnc.org.uk.If this is a problem you can ask someone to fill it in for you. Or you can contact the CNHC by phoning 020 3668 0406 and they will do their best to arrange for someone to help you.

How Do I Protect Your Information and Secure Information Transmissions?

Email is not recognised as a secure medium of communication. For this reason, I request that you do not send private information to me by email. However, doing so is allowed, but at your own risk. Some of the information you may enter on my website may be transmitted securely via a secure medium known as Secure Sockets Layer, or SSL.

Policy Changes

I reserve the right to amend this privacy policy at any time with or without notice. However, please be assured that if the Privacy Policy changes in the future, I will not use the personal information you have submitted to me in a manner that is materially inconsistent with this Privacy Policy, without your prior consent.

I am committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.

Use of Cookies

When accessing our Website, we will learn certain information about you during your visit.

Similar to other commercial websites, my website utilises a standard technology called “cookies” and web server logs to collect information about how our website is used. Information gathered through cookies and web server logs may include the date and time of visits, the pages viewed, time spent at our website, and the websites visited just before and just after our web site, your IP address.

I also employ analytical cookies in order to provide meaningful reports about our site visitors. These cookies allow us to recognise and count the number of visitors and see how visitors move around the site. This information helps me to improve the way my website works. However, these cookies do not collect personal data about you.

You can turn off cookies by blocking them in your browser Privacy settings.

Links to other websites & Social Media

My website may contain links to other websites of interest. However, once you use these links please be aware that you have left my website, I do not have any control over other websites. We cannot therefore be held responsible for the protection and privacy of any information which you provide when visiting such sites and these sites are not governed by my privacy policy. I advise therefore that you exercise caution and look at the privacy statement applicable to the website in question.

Social media sites such as Facebook collect analytical data about you, and they will hold their own data protection laws relating to this. I only use Social media to post articles that I feel my audience will find of interest, and to answer any queries that come through messenger. Messages will be stored on Facebook until the query/question has been resolved, and then deleted.



If you have any questions regarding this policy, or your dealings with my website, please contact me:


Elise De Viell Hypnotherapy, 41, Highbridge Road, Burnham-on-sea, Somerset.  TA8 1LL

ICO registration number: A8264320

or click here to use the contact me form